SafePetScan Support
Get help with your SafePetScan QR pet ID tag. Browse common questions below or send us a message.
Frequently Asked Questions
How do I activate my tag?
Visit safepetscan.com/activate or scan the QR code on your tag. Fill in your pet's details and set a password — you're done in minutes.
What does a finder see when they scan my tag?
They see your pet's name, your contact info, key medical details, and an option to share their GPS location with you. No app download required.
Is there a monthly fee?
No monthly fee is required. The core features are free with every tag. Premium is available from CA$2.08/month (billed annually) for push notifications, anonymous call bridge, and more.
My tag was lost or damaged. Can I get a replacement?
Yes — contact us via the support form and we'll arrange a replacement tag for your pet.
How do I update my contact info or pet details?
Log in at safepetscan.com/pet-login with your email and password, then edit your pet's profile from your dashboard.